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Check the spam folder first — reset mail arrives from Supabase, our authentication provider, and new senders often land there. The link is single-use and expires after an hour; request a fresh one if you are past that.

If you originally signed up with Google or Apple, there is no password to reset — tap the same button you used the first time. Signing in with a different method creates a separate account, even when the email address matches.

Pulse only shows people who are out and visible right now, so a quiet map is usually a true reading rather than a fault. Three things are worth checking:

• Ghost mode. If it is on, you are invisible — and you cannot see anyone either. Turn it off in Settings → Discovery and privacy.
• Location permission. Without it there is no map to build. See the next answer.
• Your discovery radius. Widen it in Settings → Discovery and privacy.

iPhone:Settings → Privacy & Security → Location Services → Pulse. Choose While Using the App at minimum, and switch on Precise Location — without it the map cannot place you, and distance bands go wrong.

Android: Settings → Apps → Pulse → Permissions → Location. Choose Allow only while using the app or better, and switch on Use precise location.

Pulse only ever shows other people a rough distance band — “120 m” — never a point on a map. Precise permission is what makes that band accurate; it is not shared.

A pulse expires in 60 seconds, so notifications are the whole game. Check that notifications are allowed for Pulse in your phone's system settings, then check Settings → Notifications inside the app.

Battery savers are the usual culprit on Android — some manufacturers suspend background delivery aggressively. Excluding Pulse from battery optimisation fixes it.

From their profile, your chat with them, or any moment they posted: open the ⋯ menu and choose Report or Block. Blocking takes effect immediately — they disappear from your map and cannot contact you.

Reports go to us with the context attached. We review every one, and we remove content and accounts that break the rules on objectionable content and abusive behaviour. You will not be told which action we took about another person's account, but you can always see and undo your own blocks in Settings → Blocked.

It is meant to. Ephemerality is the safety model, not a gimmick: a pulse lasts 60 seconds before it expires, a meetup chat closes 48 hours after the meetup, and a travel circle closes when the trip ends.

Chats are end-to-end encrypted, which also means we cannot read them and cannot restore one for you after it closes. Save anything you need — a photo, an address — before then.

Purchases are handled by Apple and Google, not by us — we never see your card. Manage or cancel a subscription in the App Store or Play Store account settings on the device you bought it on. Cancelling stops the next renewal; the current period runs out.

Refunds are Apple's and Google's to give: use reportaproblem.apple.com or Play Store order history. If something we did caused the charge, email us and we will back you up with them.

In the app: the You tab → the gear icon → Delete account, at the bottom. It takes effect immediately, and it cannot be undone — your profile, photos, moments and messages all go.

If you cannot get into the app, email us and we will do it for you. Both routes, and exactly what is kept and for how long, are on the account deletion page.